Improving service in the Cloud

I am a great supporter of Unified Communications and although in basic form it has been around for a while, every year it seems to get better with more and more integration into the normal ways of working. In addition it is now available through the cloud which itself continues to improve with standards and enhanced security. I believe Unified Communications has now come of age and in the next few years will be seen as standard in the way we do business. Although it is about technology, it is a technology that can make business life a lot easier.

Some of the business benefits that can be achieved through the use of Unified Communications technology are:-

• Faster decision making
• Reduced travel which saves time and costs
• Increased productivity
• Enabling flexible working
• Improved connection of dispersed offices
• Enhanced customer service

and many more, not forgetting that some of these will help reduce your carbon footprint.

The other thing to remember about Unified Communications is that it is not just for the big boys and especially with Cloud services, businesses of all sizes can benefit from this technology.

This is a technology not just to watch but to get involved with now.

BT, who are one of the major players in the Unified communications field and in delivering services in the cloud, have released a video....

It is a high level introduction to Unified Communications and non-technical. It emphasises that Unified Communications and the Cloud is now business ready and describes, again at a high level, what benefits it could deliver to all kinds of businesses. I would hope that it might ‘wet the appetite’ of business leaders to seek out further information.

The term Unified Communications describes what it does (unlike some IT terminology where you need to have studied Latin or Greek mythology). It is a set of products that bring together (Unify) all Communication into a single digital view as well as provide ‘presence’ and therefore the ability to communicate with individuals or groups very quickly, based on their availability and regardless of their location. This communication can be email, voice, messaging, video or shared web based platform with document sharing and instant messaging and can be extended to clients.

It is also a technology that will continue to grow with additional functionally being added in the future such as embedding Unified Communications within automated business processes.

That’s enough techno speak, check out the video….

This blog post is commercially sponsored